At pkpop, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data pkpop collects from members registered on pkpop.pro, how that data is used, who it may be shared with, how we keep it secure, and what rights you have as a data subject. Whether you are based in Karachi, Lahore, Islamabad, or anywhere else in Pakistan, the same high data protection standards apply to your account.
Our Privacy Commitments
Six core commitments that define how pkpop handles your personal information every single day.
All data transmitted between your device and the pkpop platform is encrypted using TLS 1.3. Stored data — including payment details and identity documents — is encrypted at rest using AES-256. Your data is never transmitted in plain text.
pkpop does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used only to deliver and improve the pkpop service, comply with regulatory obligations, and process your payments.
Data collected for one specific purpose — such as identity verification — is not repurposed for unrelated activities. pkpop collects only what is necessary for the specific function it supports, and retains it only for as long as that purpose requires.
pkpop is built specifically for Pakistani players. Payment data related to JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions is handled with extra care, processed only through certified payment gateways, and never stored in raw form on pkpop servers.
pkpop will always tell you what data we hold about you, why we hold it, and how long we keep it. There are no hidden data collection practices. This Privacy Policy is written in plain English so every member — regardless of technical background — can understand it fully.
You have the right to access, correct, export, or delete your personal data at any time. pkpop provides clear mechanisms to exercise all data subject rights, and our support team responds to all data-related requests within 5 business days.
pkpop operates the online gaming platform accessible at pkpop.pro. For the purposes of this Privacy Policy, pkpop acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. pkpop holds an internationally recognised gaming licence and operates in compliance with the data protection requirements set out under that licensing framework.
The pkpop platform is designed and operated specifically for Pakistani players. Our infrastructure supports PKR-denominated accounts, local payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay, and a gaming catalogue curated to suit the preferences of players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and beyond.
pkpop collects personal data in several categories depending on the stage of your relationship with us and the features you use. The table below sets out the categories of data we collect, with examples of the specific data points within each category:
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, passport number | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL / UBL / Meezan), USDT wallet address, transaction history | Deposit & withdrawal processing |
| Verification Documents | Photo ID scans, proof of address documents, payment method proof | KYC process |
| Gaming Activity Data | Bet history, game sessions, win/loss records, bonus usage, session duration | Continuous during platform use |
| Technical Data | IP address, device type, browser type, operating system, device fingerprint | On every platform visit |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact pkpop support |
| Preference Data | Language preference, notification settings, responsible gaming tool settings | Account settings & platform use |
pkpop does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information beyond what is strictly necessary for responsible gaming compliance (for example, self-exclusion records).
pkpop collects personal data through the following primary channels:
pkpop uses your personal data for the following specific purposes. Each purpose is supported by a lawful legal basis, detailed in Section 5.
pkpop processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pkpop does not sell your personal data. We share data only where it is necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of recipients with whom pkpop may share your data are as follows:
pkpop operates under an international gaming licence and, as a result, some of your personal data may be processed or stored by pkpop's service providers in jurisdictions outside Pakistan. Where this occurs, pkpop takes steps to ensure that adequate protections are in place for your data, including:
You may request further information about the specific safeguards pkpop has put in place for any international transfer of your personal data by contacting our Data Protection team at [email protected].
pkpop retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Licensing and AML obligations |
| KYC verification documents | 5 years from date of submission | Regulatory requirement |
| Financial transaction records | 7 years from transaction date | AML and financial compliance |
| Gaming activity logs | 5 years from activity date | Licensing and dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent withdrawn + 1 year | Consent compliance |
| Self-exclusion records | Indefinite (regulatory requirement) | Responsible gaming obligations |
Upon the expiry of the applicable retention period, pkpop will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.
pkpop uses cookies and similar tracking technologies on pkpop.pro to deliver a functional and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. pkpop uses the following categories of cookies:
As a pkpop member, you have the following rights in relation to your personal data. pkpop will respond to all data subject requests within 5 business days of receipt.
Request a copy of all personal data pkpop holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where no legal retention obligation exists.
Request that pkpop limits processing of your data in certain circumstances.
Request your data in a structured, machine-readable format for transfer.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of the above rights, contact pkpop's Data Protection team at [email protected] with the subject line "Data Subject Request". Please include your registered email address and a brief description of your request. pkpop may require identity verification before processing your request to ensure data is not disclosed to an unauthorised party.
pkpop enforces the 21+ age restriction through a mandatory KYC verification process that requires all members to submit a valid government-issued photo identification document confirming their date of birth before any withdrawal can be processed and, in some cases, before continued deposits are permitted beyond certain thresholds.
If pkpop discovers that personal data has been collected from an individual who is under the age of 21 — whether through a false declaration at registration or any other means — pkpop will:
pkpop strongly encourages all account holders to ensure that no person under the age of 21 has access to their pkpop account or to the device on which pkpop is accessed while the member is logged in.
pkpop implements technical and organisational security measures proportionate to the risk presented by the personal data we process. These measures include, but are not limited to:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkpop will notify you without undue delay and will provide full details of the nature of the breach, the data affected, and the steps taken to mitigate its impact.
The pkpop platform integrates with a number of third-party services to deliver its full feature set. While pkpop takes great care in selecting partners who meet our data protection standards, pkpop is not responsible for the independent privacy practices of third-party service providers beyond the scope of their data processing agreement with pkpop.
Third-party integrations on the pkpop platform include:
pkpop does not embed third-party advertising networks, social media tracking pixels, or behavioural advertising tools on pkpop.pro. Your gaming activity on pkpop is not shared with or accessible to any advertising platform.
pkpop reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing requirements. When material changes are made, pkpop will notify all registered members via email to their registered address and will display a prominent notice on pkpop.pro for a reasonable period prior to the changes taking effect.
For minor updates — such as typographical corrections or clarifications that do not alter your substantive rights — pkpop may update the policy without individual notification. The "Last Updated" date at the top of this page will always reflect the most recent revision date.
Continued use of the pkpop platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you should discontinue use of the pkpop platform and contact our support team to request account closure.
For all privacy-related queries, data subject access requests, consent withdrawals, or complaints regarding pkpop's data handling practices, please contact the pkpop Data Protection team using the details below:
pkpop Data Protection Team
Email: [email protected]
Subject line for data requests: "Data Subject Request"
Response time: Within 5 business days of receipt
pkpop is committed to resolving all data protection concerns promptly and transparently. If you are not satisfied with pkpop's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or to pkpop's licensing authority.
Your data is protected. Your account is secure. Join thousands of Pakistani players who trust pkpop for fair, transparent, and responsible online gaming — from PSL cricket betting to live casino and instant card games.
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